5 Easy Steps to Enhancing Your Security Guard Service
5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that almost all security guard businesses are capable of supplying the service that property managers want, but also often do not due to a lack of ongoing quality control processes.
Safety guard businesses are unlike any seller a property manager usually hires. If you hire a painter, you are able to see whether or not they are doing their jobs by looking at the walls. But when you hire a security guard business, how often can you determine whether the protector organization is doing their job including running background checks and drug screenings, providing great training to your guards, and effectively tracking and supervising your defenses. In the majority of cases they probably are, but it’s crucial to implement a system of verification and quality control to make sure that problems connected with the lack of doing these jobs do not begin to happen.
In this guide we’ll talk five (5) simple actions to enhancing your security guard service and achieving everything you picture as your perfect warehouse security guard.
Screen Your Guards Qualifications
In many nations, guards have been mandated to have a specified level of training before they can begin working as security guards. If your condition is one of those states, make sure your security guard organization is compliant.
If you are in a country where there are no state requirements for shield certificate, then investigate the type of training that is being supplied by your security provider and inquire does it seem adequate.
Additionally, is the security guard firm performing background and drug screenings on all your guards BEFORE they send them to your own property? If they are, they should be supplying you with verifications. Otherwise, why?
Another excellent way to screen whether the protector is a fantastic fit for your house is to perform a short”interview” to get a feel for the guard and to describe your expectations. This first dialogue will tell you a lot about what to expect from this guard and it gives you an opportunity to request another guard if you think it is essential.
Evaluate Guard Training
Though most security guard businesses have a very comprehensive orientation that introduces each guard to the business itself, in many cases the guard’s orientation to his assigned land isn’t quite as complete. We predict the orientation to the assigned land”Website Specific Training”. Learn What your site specific training looks like:
• Can it happen at your property?
• Who does the training?
• Just how long is each officer trained?
• Just how long can the security firm double lender? (Double banks is the procedure for having a seasoned guard working in the exact same time as the new guard.)
Determine the response to every one of the questions and be certain they match what you believe is sufficient. You should even consider sitting in on your security guard business’s orientation and also your site special training to acquire an understanding of what goes on preparing a guard to operate in your property.
Protect supervision is one of the more important factors of very good security guard service. When security businesses deliver poor oversight, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of oversight also removes the opportunity for the protector to understand and better understand their duties. If the guards aren’t being supervised, they begin to feel their work isn’t significant and they begin to see themselves as not as a part of the security team. When guards do not feel as part of your team it typically leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers may not be included. If your contract does not require on-site supervision, how can your security guard firm remotely oversee its defenses? Outside the normal security firm field manager spot checks, the 2 methods of remote oversight that prove most effective are: Officer Tour Tracking Systems Officer Check-Ins
If your guards must make rounds of your property, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote means of tracking the guards while they are on your property. These monitoring systems permit the security guard business to monitor the log and time the action of these guards while they are making rounds to several areas on your property. Most Officer Tour Tracking Systems can create reports which empower the security guard firm to quickly acquire an understanding of whether the protector is making rounds. The property manager also needs to be provided with an updated version of those reports.
Along with Officer Tour Tracking systems, we’ve discovered that having a system for guards to check in regularly with the security guard provider provides a way of earning certain each guard is safe and alert. By having guards check-in regularly together with the security guard business, at least every 30 minutes, guards believe their security is important and being awake and attentive is an important part of their job.
Expand Your Guards
After hours inspections of your defenses are always great ways of finding out just what is occurring with your security while you aren’t there. Through these inspections, be sure to ask your security guards questions about their responsibilities and duties to make sure they understand their jobs. In fact, we suggest getting your security guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) with a certified security consultant as part of your ongoing security program. Bear in mind, when choosing a security consultant be sure the consultant isn’t really a security guard business. If so, your audit is sure to turn up problems with your existing security guard business.